Common questions
A quick guide to approval, encryption, devices, and recovery.
Why do I need approval?
Because Locked Store is built for organisations that handle highly confidential files, such as client records or legal and financial documents. Reviewing each request lets us keep the service secure for every team that protects sensitive information.
How long does approval take?
It varies, because we review every application individually. You do not need to keep checking: we will email you as soon as a decision has been made.
Can Locked Store access my files?
No. Your files are locked (encrypted) in vaults, and the keys that unlock them stay on your own devices, not with us. Without your keys, Locked Store cannot open or read what you store.
What happens if I lose a device?
Your files stay protected, and you can get back in using another device you have already paired or the recovery key you saved during setup. Because we never hold your keys, keeping that recovery key somewhere safe is important.